Shipping Policy

1. Order Processing

• All orders are processed within 1–3 business days after payment is received.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• You will receive an email confirmation with your tracking details once your order has been shipped.

2. Shipping & Delivery

• All orders are shipped directly by CELURA.
• Standard delivery time is within 10 working days from the date of dispatch.
• Delivery times may vary depending on your location and external factors (e.g., weather, courier delays, customs for international orders).

3. Shipping Rates

• Shipping rates will be calculated and displayed at checkout.
• Free shipping may be offered on certain promotions or minimum order amounts (if applicable).

4. International Shipping

• CELURA currently ships to select international destinations.
• Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

5. Tracking Your Order

• Once your order has shipped, you will receive an email with a tracking number and instructions on how to track your package.
• If you do not receive tracking information within a reasonable time, please contact us at celura.help@gmail.com.

6. Delayed or Lost Shipments

While we make every effort to ensure timely delivery, delays may occur due to courier issues or circumstances beyond our control. If your order is delayed or lost, please reach out to us and we will work with the shipping carrier to resolve the issue.

7. Contact Us

For any questions regarding your order or shipping, please contact us at: